Nexaura Academy
Refund Policy
Last updated: 31 July 2026
Enrolment is not open yet. This policy explains how refunds will work once enrolment opens.
Digital course access
Nexaura Academy courses are digital products. When enrolment opens and a payment has been confirmed, access to the course is normally provided soon afterwards.
Because digital course material can be viewed straight away, refunds for digital products are more limited than they would be for a physical item that can be returned unused.
Draft framework, pending approval
The refund terms are still being finalised
The framework on this page is a draft. It is pending final business and legal approval, and it may change before enrolment opens.
We have not yet set a final refund eligibility window, and we have not yet set a final limit on how much of a course may be viewed before a refund is no longer available. Both will be published on this page before enrolment opens, so that the terms are clear to everyone before any payment can be made.
When a refund may not be available
Once the final terms are published, a refund is likely to be excluded in the following situations:
- Requests made outside the published refund window, once that window has been published.
- Cases where a substantial part of the course has already been viewed or downloaded.
- Accounts that have been shared with other people, which is not permitted under our Terms and Conditions.
- Redistribution of course materials, including copying, re-uploading or reselling any part of the course.
- Abuse of the platform, or accounts suspended for activity prohibited by our Terms and Conditions.
How approved refunds are paid
Where a refund is approved, it will be returned through the original payment method used for the purchase. We cannot send a refund to a different card, account or payment method.
Payment provider timing and terms
Payments will be handled by an independent payment provider. The time it takes for an approved refund to appear in your account is determined by that provider and by your bank, and it is outside Nexaura Academy control.
The payment provider may also apply its own refund process and terms in addition to this policy. Where that happens, both this policy and the provider terms will apply to your request.
Requesting a refund
There is no refund request system at this stage, because enrolment is not open and no payments can be made. Once enrolment opens, this page will explain exactly how to make a request and what information to include.
If you have a question about this policy in the meantime, please contact us.
Contact details will be published before enrolment opens.